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Wholesale Enquiries

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Wholesale Customer Terms & Conditions

These Wholesale Customer Terms and Conditions (hereinafter referred to as the "Agreement") are entered into by and between The Violet Wick (hereinafter referred to as the "Supplier") and the wholesale customer (hereinafter referred to as the "Customer").

Wholesale Relationship

The Customer agrees to enter into a wholesale relationship with the Supplier for the purchase of products provided by the Supplier.

The Supplier agrees to sell and deliver products to the Customer in accordance with the terms and conditions outlined in this Agreement.

Orders and Payments

The Customer shall place orders for products in writing, either via email or any other mutually agreed-upon method. Each order shall include the type, quantity, and any specific details related to the products required.

Payment Policy: This wholesale order requires full payment at the time of ordering.

Payment Method: Payment should be made by bank funds transfers (EFT).

Invoice Generation: An invoice will be issued immediately upon confirmation of your order.

Order Confirmation: Your order will be considered confirmed once payment is successfully processed.

Non-Refundable Payment: Please note that the payment made for this wholesale order is non-refundable.

Payment Verification: Our team will verify the payment received and cross-check it with the order details to ensure accuracy.

Order Fulfilment: Once payment is confirmed, we will process and fulfil your order within the agreed-upon timeframe.

Changes or Cancellations: Any changes or cancellations to the order must be requested prior to payment, as no modifications can be made after payment is completed.

Order Completion: Upon order fulfilment, you will receive a confirmation along with relevant tracking information, if applicable.

Pricing: All prices listed for wholesale orders are exclusive of taxes, shipping, and any other additional fees unless specified otherwise.

Late Payment: Failure to make payment at the time of ordering may result in a delay or cancellation of the order.

 

Please note that these terms are provided as a general guideline and may need to be adapted or modified to suit the specific requirements of your wholesale business.

The Supplier reserves the right to suspend or cancel any pending or future orders if the Customer fails to make payment within the specified timeframe

The Customer shall inspect the products upon receipt and notify the Supplier of any damages or discrepancies within 3 days from the date of delivery.

Returns and Refunds

The Supplier will consider returns or exchanges of defective or damaged products within a reasonable time frame, subject to the Supplier's discretion.

The Customer shall notify the Supplier in writing, of any return or exchange request, providing details of the issue and any supporting documentation.

Refunds, if applicable, will be processed within a reasonable time period upon receipt and inspection of the returned products.

Intellectual Property

The Supplier retains all rights, title, and interest in any intellectual property associated with the products including but not limited to trademarks, copyrights, and patents.

The Customer shall not use, reproduce, modify, or distribute any of the Supplier's intellectual property without prior written consent.

Confidentiality

Both parties agree to treat all non-public information shared during the course of the wholesale relationship as confidential and shall not disclose it to any third parties without prior written consent, except as required by law.

Termination

Either party may terminate this Agreement with written notice if the other party materially breaches any provision of this Agreement.

Governing Law and Jurisdiction

This Agreement shall be governed by and construed in accordance with the laws of New South Wales Any disputes arising out of or in connection with this Agreement shall be resolved exclusively by the courts of New South Wales.

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