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Frequently Asked Questions

When should I replace my candle?

Always monitor the amount of remaining wax in a candle container.  Once the wax falls below 1.5cm, discontinue use.  The container can heat up when the flame nears the base of the jar,  following this rule will help prevent heat damage to the container and the surface surrounding the candle.

How do I remove spilt wax?

If you accidentally spill candle wax, ensure that you let it harden so it can be easily removed in pieces.  Cover it with paper towels,  or something similar and gently press with an iron on low heat.  The spilt wax should melt and absorb into the paper.

 

Blackened Edges of Glass

If your candle glass starts to blacken with use, remember to keep the wick trimmed, also wait until after the candle is extinguished and cooled before removing the black marks with a dry paper towel.

 

Maximising your Scent Throw

In order to maximise fragrance scent throw in a room, keep doors and windows closed and burn for 30 minutes. Opening windows and doors will help the scent to disperse. 

How do I fix a tunnelling candle?

You can fix a tunnelled candle by wrapping a piece of aluminium foil around the edges and simply letting it burn. Make sure the foil hangs over the built-up wax areas, but leave an opening in the centre so the wick can still burn properly. After a couple of hours, the wax should melt and even out the surface.

 

Why is my candle sweating?

If you see beads or small oil build up on the top of your candles, your candle might be sweating.  Sweating is notorious in 100% soy wax candles and is a sign that the product is all natural. Soy wax is sensitive to extreme temperature changes, causing the natural oils to separate from the wax and leaving pools of oil on top.  Sweating will not affect the quality of your candle at all. You can simply wipe off the excess oil with a tissue.  To avoid this in the future, make sure to keep your candles away from drafts, direct sunlight and room that vary in temperature.

Can I reuse my glass jar?

Absolutely! Pour hot water into the container, leaving room at the top.  The hot water will melt any remaining wax and it will float to the top. Let the water cool and remove the wax.  Wash container with soapy water, this will also help remove the label.

 

I'm having trouble choosing.

To help you decide, we have created samples of each of our scents.   Check out our "Sample Bundles" page.

Do you ship internationally?

We are currently working towards shipping internationally but for the moment we are only shipping Australia wide.  Stay tuned for updates!

 

I can't find my order/tracking confirmation emails?

Once your order has been placed, you’ll receive an order confirmation, followed by a shipping confirmation email with a tracking number .  Please check your spam folder if you haven't received these emails.  If you are unable to find them, feel free to email us at info@thevioletwick.com for help.

My order still hasn’t arrived! What should I do?

We recommend you frequently check the tracking link provided for any updates, or contact us at info@thevioletwick.com .  

 

Do you offer returns/exchanges?

Due to the nature of our products, used candles cannot be exchanged or refunded.  Please note we also do not offer refunds on change of mind purchases.   Please refer to our Terms and Conditions regarding change of mind.

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