Soy Wax Melt FAQ's

Soy Wax Melt & Tealight FAQ's

Collapsible content

What are soy wax melts?

Soy wax melts are small, scented pieces of wax that are designed to be melted in a wax warmer or burner to release fragrance into the air.

How do I use wax melts and tealights?

Place one melt in the top of your favourite tealight burner or electric warmer, approved for wax melts.  Always follow manufacturer's instructions for proper usage and safety precautions.

How are soy wax melts different from other wax melts?

Soy wax melts are made from soy wax, a natural and sustainable material, as opposed to paraffin wax, which is derived from petroleum. This makes soy wax melts a more eco-friendly option.

Are soy wax melts safe to use?

Yes, soy wax melts are generally considered safe to use. However, it's important to follow the wax warmer manufacturer's instructions for proper usage and safety precautions.

Do soy wax melts produce less soot than other wax melts?

Yes, one of the advantages of soy wax is that it typically produces less soot than paraffin wax, resulting in a cleaner and healthier burning experience.

How long do soy wax melts last?

Typically, soy wax melts have a duration ranging from 8 to 20 hours. It's recommended to replace the melt once the fragrance diminishes.

Can soy wax melts be used in any wax warmer?

Yes, soy wax melts are generally compatible with most wax warmers. However, it's advisable to check the manufacturer's guidelines to ensure compatibility.

Are soy wax melts biodegradable?

Yes, soy wax is biodegradable, making it a more environmentally friendly choice compared to non-biodegradable waxes.

Can I mix different scents of soy wax melts?

While it's technically possible, it's not recommended to mix different scents as it might result in an unpleasant or muddled fragrance. It's best to use one fragrance at a time.

How do I clean a wax warmer after using soy wax melts?Freezing Method:

Place the wax warmer in the freezer for a few hours. The cold temperature will cause the wax to contract and become brittle, making it easier to break or pop out of the warmer. Once frozen, use a dull knife or spoon to gently pry the wax out.

Heating and Pouring:

Turn on the wax warmer for a short period, just enough to melt the surface of the wax. Carefully pour out the melted wax into a disposable container. Be cautious not to burn yourself, and use oven mitts or a towel for protection. Once the melted wax is removed, wipe the warmer with a paper towel or cloth.

Cotton Ball Method:

After the wax has melted and is still in liquid form, drop a few cotton balls into the wax.  Once the cotton has absorbed the wax, use tongs or a spoon to remove them from the warmer. Wipe off any residue with a paper towel.

I can't find my order/tracking confirmation emails.

Once your order has been placed, you’ll receive an order confirmation, followed by a shipping confirmation email with a tracking number .  Please check your spam folder if you haven't received these emails.  If you are unable to find them, feel free to email us at for help.

​Do you ship internationally?

We are currently working towards shipping internationally but for the moment we are only shipping Australia wide.  Stay tuned for updates!

​My order still hasn’t arrived! What should I do?

We recommend you frequently check the tracking link provided for any updates, or contact us at

Do you offer returns/exchanges?

Due to the nature of our products, used candles cannot be exchanged or refunded.  Please note we also do not offer refunds on change of mind purchases.   Please refer to our Terms and Conditions regarding change of mind.